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Microsoft SCORM Package works with Firefox, but not with Internet Explorer

Environment:
-Totara 2.5.5
-Windows 2008 R2
-IIS 7.5
-PHP 5.3.3
-MySQL 5.1.49
-Firefox 24.2.0
-Internet Explorer 10

Good morning,

I have several SCORM packages from Microsoft (e.g. Windows 7, Office 2010) which I have uploaded to our totara system.Microsoft describes the SCORM packages as SCORM 1.2 compliant.

Now I have the issue, the course works with Firefox but not with Internet Explorer.

When I start it with Firefox the content loads as expected.
But when I use the Internet Explorer it loads only a part of the border.
(For details, see the attached screenshots)

For other SCROM packages (which I have created myself with Articulate Storyline) it works with both Browsers.

Here are the SCORM debugging information for both browsers:

Internet Explorer:

Thu, 20 Feb 2014 09:55:01 UTC: Moodle SCORM 1.2 API Loaded, Activity: 10697, SCO: I_SCOO

Thu, 20 Feb 2014 09:55:06 UTC: LMSInitialize("", "") => 0

Thu, 20 Feb 2014 09:55:06 UTC: LMSGetValue("cmi.core.entry") - => 0

Thu, 20 Feb 2014 09:55:06 UTC: LMSGetValue("cmi.suspend_data") - 1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 => 0

Firefox:

Thu, 20 Feb 2014 09:52:09 GMT: Moodle SCORM 1.2 API Loaded, Activity: 10697, SCO: I_SCOO

Thu, 20 Feb 2014 09:52:10 GMT: LMSInitialize("", "") => 0

Thu, 20 Feb 2014 09:52:10 GMT: LMSGetValue("cmi.core.entry") - => 0

Thu, 20 Feb 2014 09:52:10 GMT: LMSGetValue("cmi.suspend_data") - 1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 => 0

Thu, 20 Feb 2014 09:52:10 GMT: LMSGetValue("cmi.core.lesson_location") - 0 => 0

Thu, 20 Feb 2014 09:52:10 GMT: LMSSetValue("cmi.core.lesson_location", "0") => 0

Thu, 20 Feb 2014 09:52:10 GMT: LMSGetValue("cmi.comments") - => 0

Does anybody have an idea what might be the reason for this and how I can fix this?

Thanks!

Christoph

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Hi Christoph,

I suppose the first thing would be to check whether this is a general problem with the SCORM packages - you could maybe try signing up for a free account with something like https://cloud.scorm.com and see if the packages work correctly there.

If they do work on scormcloud, then it is likely to be either a problem with the Moodle scorm player; or one of the themes.

You could try it on a quick install of vanilla Moodle from moodle.org; and also try switching the themes between standardtotara, totararesponsive, kiwifruit etc to see if the problem is across all of them, or only on a particular theme because it may be an obscure theme/CSS problem.

Also in IE 10 using the developer debugging tools might point towards a javascript or other error:

http://msdn.microsoft.com/en-us/library/ie/hh968260%28v=vs.85%29.aspx

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