Best practice forum (Archived)

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Hi Chris,

A cancellation email is sent out to the manager instantly when the learner cancels a booking - I think this goes a fair way to clearing up any ambiguity. You are quite right about the task block & we are aware of it, hopefully it shouldnt take too long to fix.

regards,

George.

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Tasks not automatically being cleared out for managers when an employee cancels out of a session causes lots of confusion for our managers. An email is definitely not enough. The fix to remove tasks when the employee cancels is urgently needed for our user base.

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Hi Daniel,

Ill have brought this to the attention of our devs, its an improvement request and we have a fair number of commitments at present so I couldnt give a precise date as to when its likely to be done.

regards,

George.

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Thanks George

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Was this issue fixed in a release yet?

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Hi Daniel,

It hasnt been done yet, but we are starting to look at the prioritisation of outstanding enhancements and will tackling them in due course.

regards,

George.

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I definitely agree that this as a confusing aspect for staff managers in Totara.

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