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Best practice forum (Archived)
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Re: Manager Approval - Learner already cancelled
Hi Chris,
A cancellation email is sent out to the manager instantly when the learner cancels a booking - I think this goes a fair way to clearing up any ambiguity. You are quite right about the task block & we are aware of it, hopefully it shouldnt take too long to fix.
regards,
George.
Re: Manager Approval - Learner already cancelled
Tasks not automatically being cleared out for managers when an employee cancels out of a session causes lots of confusion for our managers. An email is definitely not enough. The fix to remove tasks when the employee cancels is urgently needed for our user base.
Re: Manager Approval - Learner already cancelled
Hi Daniel,
Ill have brought this to the attention of our devs, its an improvement request and we have a fair number of commitments at present so I couldnt give a precise date as to when its likely to be done.
regards,
George.
Re: Manager Approval - Learner already cancelled
Thanks George
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Re: Manager Approval - Learner already cancelled
Was this issue fixed in a release yet?
Re: Manager Approval - Learner already cancelled
Hi Daniel,
It hasnt been done yet, but we are starting to look at the prioritisation of outstanding enhancements and will tackling them in due course.
regards,
George.
Re: Manager Approval - Learner already cancelled
I definitely agree that this as a confusing aspect for staff managers in Totara.