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Program message managers copy email not sent

 
Darren Roberts
Program message managers copy email not sent
by Darren Roberts - Tuesday, 15 July 2014, 3:52 AM
 

Hi

With 2.6.1 we have a program set up to send a copy of the program enrollment message to the users manager, however it appears that the manager is not receiving the email.

Checking the configuration all seems good - the user received the enrollment email, and if I check mdl_message there is an entry in there to the manager user showing the managers copy of the message. The managers message preferences are the same as the default message outputs - which is set to permit email both online and offline. The messaging system is also enabled.

However the servers mail.log (nor Rackspaces Mailgun) show any attempt to actually have sent the email to the manager.

In this case the manager is a user whos email address is a non-human mailbox, and the only difference from any other user is that their authentication method is set to "no login". The user has also never logged in to the system.

Would either of these two factors cause the system to not send the email? Otherwise what else could it be?

Thanks, Darren

me
Re: Program message managers copy email not sent
by George Angus - Tuesday, 15 July 2014, 4:29 PM
Group Totara

Hi Darren,

If you set the Authentication to Manual or Web services it will work.Historically the "No Login" was designed to disable the user account.

regards,

George.