Best practice forum (Archived)

Unenrollment and Course Reporting

I have noticed that when a user is enrolled on a course - the user never starts the course at all - and then the user is unenrolled from the course or un-enrols themselves the course disappears from the record of learning BUT it remains in the records when you run a completion report on that course.

Can someone please explain the logic behind this? I can see the logic that if the person completes or starts the course in keeping the record, but if the course is never started and the person is un-enrolled keeping them in the data could give an unclear picture of the course completion and engagement.

Thanks

Nikki

Permalink | Reply

The unenrolled course also seems to appear on the course progress report available on the frontpage.

An option for this not to appear or not appear at all if there is not a reason to include unenrolled courses in course progress.

If people are mistakenly enrolled on courses through audiences and they don't access the course and later unernolled they still seem to appear on course progress report.

Permalink | Show parent | Reply

What's happening is, when a user is enrolled, if "Completion tracking begins on enrolment" is checked, a completion record is created immediately. This is necessary because otherwise you would never be able to tell if a user who was supposed to do a course never even attempted it (because there would be no completion record at all). If you don't want that record created you should uncheck the "completion tracking begins on enrolment" option.

The completion report (and the course progress report) use the completion record to decide what is shown, whereas the record of learning displays courses differently. This forum post gives full details on what each report displays:

https://totara.community/mod/forum/discuss.php?d=17953#p15993

Tidying up all these various reports to make them each serve a clear purpose is in our backlog of work to do (as discussed at the end of that other thread).

Simon

Permalink | Show parent | Reply

Thanks Simon that explains why these appear as having been enrolled in.

The next question is should the completion record have its status changed to unenrolled or have option to mot show unenrolled courses in the reports.

Permalink | Show parent | Reply