Hoping someone can give me some advice. I've been on LMS Help to see if I can get some guidance about how the 'Request an Extension' function should work when a user is showing as overdue in their certification. We have tested it a few times and the user is shown 'extension request pending' but we are unsure where this request is going to for approval. It doesn't appear to be either notifying the user's manager or the site adminitrator, which is what we expected.
Also, it would be useful to know if there is any way we can turn this functionality off, as we don't really want users to be requesting extensions.
Any insight or advice would be greatly appreciated.
Many thanks, Billie