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Best practice forum (Archived)
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Re: 'Request an Extension' function on overdue certifications
Hi Billie,
At the moment there is not a way to disable this functionality. I will put in an enhancement request, as this is the second time I've seen that request in the forums.
The request should be going to the Manager assigned on the learner's profile.
Can you let me know what version you are using so I can give it a quick test to make sure the functionality is working as expected?Cheers,
Lori
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Re: 'Request an Extension' function on overdue certifications
Hi, Billie
Glad to hear you had success. I have tested this on 2.5.12 and it's working as expected.
Regarding those who do not have an option to extend, you may want to check they have a Manager or Temporary Manager assigned. If they don't, they do not get an option to request an extension.
The Manager will receive an extension request notification, although you're correct in saying that there is no link in the email, however there is also a Task generated on the My Learning page where the Manager can select the info (i) icon and grant or deny the request.
We are aware that there is an issue with getting to the extensions screen in order to approve the extension if the task is accidentally dismissed, for example. In the interim, if you need to get to the extensions screen, rather than from the Task, you can get to the extensions page by going to <yoursite>/totara/program/manageextensions.php
Note: You need to be a Manager to be able to grant or deny extension requests.
Let me know if that was helpful and/or if you have any other questions.
Regards
Tom
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Re: 'Request an Extension' function on overdue certifications
This feature / enhancement request (tracked under enhancement ID 9603) has been deemed high priority and is under consideration for development by Totara core.
This does not indicate a delivery commitment. Development of the functionality is subject to further prioritization and resource availability.
I have created a new topic in the Suggest features forum here to provide visibility and allow for further discussion if necessary.
Development priorities are reviewed regularly. If you wish to escalate your market need for this functionality, please contact your Totara Channel Partner Manager.
Regards,
Totara Product Support
Re: 'Request an Extension' function on overdue certifications
New feature TL-2250 - Add settings to let people turn off extension requests has been included in Totara 2.9.0 which was released on November 3, 2015.
This was previously tracked under Bugzilla 9603.
Re: 'Request an Extension' function on overdue certifications
Hi,
I'm just wondering whether there's been any progress with the below comment (by Tom Ireland 2/5/14), specifically the ability to easily access the program extensions screen (without having to go to <yoursite>/totara/program/manageextensions.php") .....
"We are aware that there is an issue with getting to the extensions screen in order to approve the extension if the task is accidentally dismissed, for example. In the interim, if you need to get to the extensions screen, rather than from the Task, you can get to the extensions page by going to <yoursite>/totara/program/manageextensions.php".
Thanks,
Michelle
Re: 'Request an Extension' function on overdue certifications
+1 on this.
I have been wondering the same thing. We are running 2.5.23.1 right now.
Any progress on providing an easier way to get to the extensions approval screen (/totara/program/manageextensions.php)? We did several testing and there is no way that an manager can find a simple button or link in the "My Team" page (or anywhere else) to easily jump to that "extensions approval screen." Comments or thoughts? Have this been fixed in the latest 2.5.x?? Thanks!
It would be nice if that link (/totara/program/manageextensions.php) can be provided in the manager notification email as well (this is a super easy implementation!)
BTW, a quick side note. Although I know that Tom was just trying to help by mentioning that "This feature / enhancement request (tracked under enhancement ID 9603) has been deemed high priority and is under consideration for development by Totara core," in reality it's not really that helpful when we (Totara enterprise subscribers) do not have visibility in the Totara bug tracker. Why bother mention the ID when everything in the bug tracker is being kept as a private black box? My $0.02...
Re: 'Request an Extension' function on overdue certifications
Hi Wen and others.
The patch to include a link to manage extensions page in the notification email has passed review and testing and will be included in the next release of Totara (should be next week), branches 2.5, 2.6 and 2.7.
Nathan
Re: 'Request an Extension' function on overdue certifications
Nathan, this is great news!
Other than including the link (/totara/program/manageextensions.php) in the Manager's email notification, how about also implementing a button or link or something that is really easy for managers to find or access to, so that they can easily approve these training extension requests? Has this been implemented, and if not, is it in progress? Thanks!
Re: 'Request an Extension' function on overdue certifications
I just found an issue.
If the user who requested an extension for his/her training is part of an audience, after the manager "approves" the request, it seems that it would generate an "Exception" for that user. If we try to use "Override and add program" option for that user to resolve exception, the due date will go back to the old one. Is this a known behavior and has this been resolved in the latest version of 2.5.x? We are running 2.5.23.1. Thanks!
Re: 'Request an Extension' function on overdue certifications
Hi Wen,
This isnt a known issue with Certifications, can you submit a support ticket?
thanks,
George.
Re: 'Request an Extension' function on overdue certifications
Hi Wen,
Just to be clear - the ticket must be submitted through your Totara Partner.
many thanks,
George.
Re: 'Request an Extension' function on overdue certifications
Hi,
is there a possibility to approve as administrator extension request of a user when he/she is part of an audience? We are on Totara 2.9
When I try adding the extension, the system replies that I am not a manager. I understand that managers are primarily responsible for granting those, but I wanted to know if it is at all possible to do that as administrator.
Thanks!
Re: 'Request an Extension' function on overdue certifications
Hi Vladimir
I can't see any permissions in the staff manager role around program extensions so it is probably hard coded to the manager role.
A possible way for an admin to do this is top login as the manager or assign themselves temporarily as the user's manager.
Regards
Re: 'Request an Extension' function on overdue certifications
Hi Craig,
thanx for this. Yes, your proposal was suited ti the situation I had at that moment, but good to know that admins can’t do that sort of stuff without logging as managers.
Best,
Vladimir