Good morning, I have a certification set with several messages, however, the messaging does not appear to be working as I had intended. I have two messages set up based on the program due date and then one set for the re-certification window. I was operating with the understanding that the program messages would only go out during the initial certification process and not when the re-certification window opens, however, I have several folks that have received both program due messages and the re-certification window open message all at the same time.
Is there a way to only send the program messages during the initial certification and not during subsequent re-certifications?