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Unable to reset or delete scorm activity

 
Paul Lowndes
Unable to reset or delete scorm activity
door Paul Lowndes - Tuesday, 15 December 2020, 06:55 AM
Groep Most Helpful Contributor 2021

Can some Scorms be set up in a way that stops Totara admins from deleting or resetting the attempt?


We are trying to reset and delete scorm attempts for some individuals. 

We can do this on courses where we have created the Scorm using the following instructions:

Course admin > Reports > Activity reports > selecting the Report tab.

Then select the users and attempts and reset or Delete selected attempts.

Message: Deleted user attempts


However when we try this with 3rd party scorms the attempt remains after we see the message: Deleted user attempts


Is this a known issue with some 3rd party scorms? ie can some Scorms be set up in a way that stops Totara from deleting or resetting the attempt?


Thanks

Paul


Craig Eves
Re: Unable to reset or delete scorm activity
door Craig Eves (Totara Support) - Thursday, 17 December 2020, 16:26 PM
Groep Totara

Hi Paul

Can you confirm if you can delete the attempt when you are logged in as a Site Administrator - the site admin has all the permissions so would rule out a permission setting.

Regards



Paul Lowndes
Re: Unable to reset or delete scorm activity
door Paul Lowndes - Friday, 18 December 2020, 02:02 AM
Groep Most Helpful Contributor 2021

Hi Craig

Yes I can confirm I am logged in as site admin.


Thanks

Paul

Craig Eves
Re: Unable to reset or delete scorm activity
door Craig Eves (Totara Support) - Sunday, 20 December 2020, 16:04 PM
Groep Totara

Hi Paul

OK this sounds like the plugin may not be passing all of the required data back to Totara.

When you select the attempt in Totara and go to track details is all of the expected data there?

Regards