Hi all,

We are using Totara v9 and we use dynamic audience to group enrol users to different courses, programs and certifications.

We know that the audience will still pick up users who are suspended and the number of members cannot reflect the real number of active users unless we pull a report. So, we would like to add a rule to exclude suspended users. However, I have seen somewhere that if we exclude suspended users, meaning unenroll them from the courses/programs/certifications, their grade will be removed??

May I know if this is the case? Because we would like to keep any users' records in case they come back and ask.

Does it mean if I want to retain users' completion record, I can never unenroll from course? Can you please explain what will happen to the followings:

1. Course Record

2. Program Record

3. Certification Record

Thank you very much!

Jennifer