Hi,
We are converting our Recruitment and Selection to mandatory certification with a 3-year refresher requirement.
We want to recognise those staff members who have already completed either the e-learning or the Workshop within the last 3 years.
I've created an audience to capture these and have assigned that audience to the Certification. The issue I have is where we have staff who have completed both the e-learning and workshop (both are recognised as options in the Original Certification path: the learner must complete: one course).
The recertification path requires them to complete just the e-learning again in 3 years. The issue I have is the date that is being used for recertification when a staff member has completed both the Workshop and E-learning. Example:
Workshop Completed: 28/01/21
E-learning Completed: 21/08/20
I would expect this learner to have a recertification date based on the latest completion (the workshop) but when I check the recertification date is 21/08/23 which is based on the e-learning completion date.
Not sure if I am setting up the rules wrong in the audience set up or if it is something I need to do in the Certification.
Can anyone give me any guidance? I've attached two screenshots showing the audience rules and the Certification original path.
Thanks
Sue