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Cannot read file '335_catalog_header.jpg'. Either the file does not exist or there is a permission problem. Error

 
Malinda Brown
Cannot read file '335_catalog_header.jpg'. Either the file does not exist or there is a permission problem. Error
by Malinda Brown - Wednesday, 15 September 2021, 7:33 AM
 

We recently rebuilt our testing Totara site from our production site, but when we did none of the graphics we defined for the catalog images or course headers are appearing. We receive the error: Cannot read file '335_catalog_header.jpg'. Either the file does not exist or there is a permission problem.

The graphics appear correctly in the production side but not in our testing environment. Can someone please help me understand what went wrong and how this can be fixed. 

Thank you for you time. 


Malinda Brown

LMS Administrator


 
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David
Re: Cannot read file '335_catalog_header.jpg'. Either the file does not exist or there is a permission problem. Error
by David Shaw - Thursday, 16 September 2021, 1:40 AM
 

Hi Malinda,

Did you copy the sitedata folder over from live to your test environment?  That will be where all the uploaded files including these images are stored.

David

 
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