Totara Learn Open Discussions

Scorm package not working - 1 User Only

Welcome to this forum!

Hi everyone

We have a SCORM package on a course that is not working for 1 user only

When this user clicks on the module button the course page is blank. For everybody else it loads the SCORM.

She has completed the course before and it is a part of a certification.

The certification is Either A course or B course (she has completed 50% of the B course but should be doing the A course).

Does anyone have any idea why it might not be working for just 1 person?

Or how to resolve this so she can do the course?

Thanks

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Hi Rachel

Does the SCORM work if the user changes device or location. - to rule out a problem with the user's browser or being blocked by a security setting.

If this still doesn't work there may be something wrong with the SCORM attempt so deleting the attempt may help

Go to the SCORM activity and select the link View reports for x users.
Select the attempt or attempts you want to clear using the checkbox.
Select Delete in the dropdown box at the bottom of the page.

regards

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Hi Rachael,

I've had this happened in the past before with Articulate Rise and Storyline. I'm not sure if this is the authoring tool you have but if the SCORM package was updated with a new published copy, depending on where in the package the learner was at the time, the package's resume function can get locked up and display a blank page. This happens when the new published package's 'suspend data' is different and the learner happened to have been in the module before and it doesn't know how to resume.

Our workaround in the past was to reset the module for that learner and for them to start again.

Cheers.

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Hello Winnie, I am encountering the same issue. Were you able to find any other solution besides resetting the module for the user?

I took a copy of the original Rise course, we made some updates to the copy and republished it. I replaced the SCORM zip file in Totara (v12) and some users get a blank page when they try to launch it.

Obviously, some users will contact us and we can reset BUT what about those users who simply give up and don't bother? I've raised tickets with both Omniplex (our Articulate partner in the UK) and the Totara helpdesk and neither seems to be able to offer a workaround, let alone a solution.

Sue

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Hi Sue

There was a similar ticket that was reported that was confirmed as being resolved by the last suggestion changing the scormdriver.js file

It looks like there has been some known issues with the SCORM driver in Articulate Rise resulting in a blank screen when updating the package https://community.articulate.com/discussions/rise-360/rise-blank-screen-issue?page=2

the suggested solutions are

find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content."
ask learners to open the courses in incognito mode in Chrome.
a simple edit to a function in the "scormdriver.js" file in the published Rise package on this thread:
https://community.articulate.com/discussions/rise-360/blank-screen-after-update?page=4

Let us know how this works.

regards

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