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Deleted badge still showing

לפורום זה יש הגבלה על מספר ההודעות שניתן לפרסם בתקופת זמן מסויימת - כרגע הגבלה זו נקבעה ל-3 הודעה(ות) ב-יום אחד

Good afternoon!!! I recently deleted a badge (and removed the existing issued badges) and then deleted the certification it was attached to. Unfortunately, this "ghost" badge is still showing up for my users. Is there a reason for this?? Thank you!

קישור ישיר | תגובה

Hi Paula

Theoretically deleting the badge and removing existing issued badges should delete the badge from the user's profile.

This may not be immediate as it may be reliant on a cron task - can you check again?

If this is still there are you or your partner able to create a support ticket with details on version and settings so we can fix this.

Regards

קישור ישיר | הצגת הודעה מעל | תגובה

Hello Craig. Thank you for your response. It has been about 4 business days since we deleted the badge, so I don't think it's a cron issue. We don't actually have access to the Helpdesk so we're trying to figure out what else we can do to solve this issue. Thank you!

קישור ישיר | הצגת הודעה מעל | תגובה