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Deleted badge still showing

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Good afternoon!!! I recently deleted a badge (and removed the existing issued badges) and then deleted the certification it was attached to. Unfortunately, this "ghost" badge is still showing up for my users. Is there a reason for this?? Thank you!

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Hi Paula

Theoretically deleting the badge and removing existing issued badges should delete the badge from the user's profile.

This may not be immediate as it may be reliant on a cron task - can you check again?

If this is still there are you or your partner able to create a support ticket with details on version and settings so we can fix this.

Regards

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Hello Craig. Thank you for your response. It has been about 4 business days since we deleted the badge, so I don't think it's a cron issue. We don't actually have access to the Helpdesk so we're trying to figure out what else we can do to solve this issue. Thank you!

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