Good afternoon, Jussi.

First of all, thanks for getting in touch with us and letting us know you have been experiencing some problems that you'd like to resolve.

We have been working with your Totara Partner to provide some further support and get to the bottom of the issue and some more information should have been shared with you explaining the behaviour.

To summarise for continuity here, the program enrolment method that handles enrolment onto courses via programs and certifications does not support enrolment onto courses for users that have the capability 'View courses without participation' allowed for their assigned role. The site administrator has the capability by default, so program enrolment is not possible for site administrators, however it is possible to enrol a site adminstrator via other methods e.g. manual enrolment, self-enrolment, audience.

Based on the information provided for investigation, we suspect that site administrators were using the self-enrolment method to enrol on courses (or some other method) and the issue that you outlined here was a result of the site administrator not enrolling onto the course via the self-enrolment method, which means that the course would not have been marked completed until the site administrator was enrolled in order to trigger course completion based on activity completion. We have provided your partner with a way to verify if enrolment took place using the site logs, which should help clarify things and provide a picture of what may have happened surrounding enrolment.

So you know, it is recommended that separate learning accounts are created for site administrators (and other higher permission roles) if learning needs to be tracked. If it helps, we also provide some guidance on this in our documentation on considerations for assigning site administrators.

I do hope that helps. Enjoy the rest of your week! :)

Cheers.

Tom Ireland, Totara Support