Totara Learn Open Discussions

Course enrollees not registering to a seminar - how to track?

 
Martha Hufham
Course enrollees not registering to a seminar - how to track?
by Martha Hufham - Tuesday, 14 March 2023, 2:10 PM
 

We have several courses setup that then have Seminar registrations for various virtual or live events. We have users that enroll in the course and never register for a seminar. We are working through some verbiage to address the process to help users understand each step.

Is there a way to capture which users have enrolled in a course but haven't registered for a specific seminar yet so we can reach out to them via messaging to see if they need help? Right now it is a manual process and painful.  I'd love to hear from other users if there is a good way to monitor the interaction easily?

Thank you!

Natalia Kurikova
Re: Course enrollees not registering to a seminar - how to track?
by Natalia Kurikova - Wednesday, 29 March 2023, 4:28 PM
Group Most helpful contributor 2023
Will your users be registering for multiple seminars within one course or not?


We found that this double step (enrol to the course+session) was complicating things for end-users.

We ended up setting up Seminar direct enrolment+Guest enrolment within each course. This way, a user can take a look at the course content (there's some information about the course/prerequisites etc). Then, if they register for a seminar, they are enrolled in the course.

You could even have just Seminar direct enrolment without guest access - then, if a user looks at the course summary in course catalogue, they see the list of events available for enrolment.