Totara Learn Open Discussions

Certification Progress not assigned

 
Paul Lowndes
Certification Progress not assigned
by Paul Lowndes - Wednesday, 7 June 2023, 8:29 AM
Group Most Helpful Contributor 2021

Dear all


Has anyone had this problem before?


We have assigned a certification to an audience but one of the learners does not see it in their required learning or current learning lists.


They can only see it when they go to My record of learning > Certifications

The progress status is Not Assigned

The learner cannot access the courses as they are unavailable


I can confirm the learner is listed as an audience member for the certification


I have now added the learner to the certification as an individual and set a due date but the certification status is still Not Assigned within their record of learning.


Am I missing something?


Thanks

Paul



Craig Eves
Re: Certification Progress not assigned
by Craig Eves (Totara Support) - Thursday, 8 June 2023, 8:52 PM
Group Totara

Hi Paul

Are there any exceptions showing in the exceptions tab in the certification completion editor or any problems highlighted in the editor.

Regards