Totara Learn Open Discussions

Glitch with 'Program completions' Block V16

 
Natalie Matthews
Glitch with 'Program completions' Block V16
door Natalie Matthews - Friday, 19 July 2024, 13:26 PM
Groep Learn Site AdministratorGroep Most helpful contributor 2023

We are using V16. The 'Program completions' block is part of our dashboard for Users. Occasionally we have a glitch where a certain assignment shows up the block for everyone else assigned to it, but not for one person. It's a different course & User each time (not happening to the same course or User each time).

There doesn't appear to be a reason for it. We've looked into the course, the user, the way it was assigned, the settings on the block, but don't see any reason why it should happen.

Has anyone else had this occur and have you found a cause?

Thanks so much for your help!

Natalie Matthews
Re: Glitch with 'Program completions' Block V16
door Natalie Matthews - Tuesday, 23 July 2024, 05:34 AM
Groep Learn Site AdministratorGroep Most helpful contributor 2023

Is there an upgrade within V16 that covers this? Thanks. 😊

Craig Eves
Re: Glitch with 'Program completions' Block V16
door Craig Eves (Totara Support) - Tuesday, 23 July 2024, 19:45 PM
Groep Totara

Hi Natalie

Is it a block in the dashboard that is not visible to one person.

A block can have permissions to view it that the user may not have. To check this

  • Go into the program completion block settings,

  • select Check permissions ,

  • select the user who can't view the block

  • Select the show this users permissions

  • check that the view block permission is equal to Yes

Regards



Natalie Matthews
Re: Glitch with 'Program completions' Block V16
door Natalie Matthews - Wednesday, 24 July 2024, 05:26 AM
Groep Learn Site AdministratorGroep Most helpful contributor 2023

Hi Craig,

Thanks for the reply. It isn't a whole block that the User can't see, it is one assignment within the block. The other assigned Users can see it in their block.

Craig Eves
Re: Glitch with 'Program completions' Block V16
door Craig Eves (Totara Support) - Wednesday, 24 July 2024, 18:30 PM
Groep Totara

Hi Natalie

That is a bit harder to know why one assigned users to the program doesn't showing the program.

Is it a course that isn't showing in an assigned program or is it the program ?

regards

Natalie Matthews
Re: Glitch with 'Program completions' Block V16
door Natalie Matthews - Monday, 29 July 2024, 06:25 AM
Groep Learn Site AdministratorGroep Most helpful contributor 2023

Hi Craig,

The User is showing as assigned in the course & the program. The User's program assignment isn't showing up in their 'Program completions' block as it is for the other assigned Users.

Thanks.

Craig Eves
Re: Glitch with 'Program completions' Block V16
door Craig Eves (Totara Support) - Monday, 29 July 2024, 16:25 PM
Groep Totara

Hi Natalie

Are you or your partner able to create a support ticket with recreation steps and details about the version and if there are any customisations in the block or enrolment methods that you may have ?

Regards



Natalie Matthews
Re: Glitch with 'Program completions' Block V16
door Natalie Matthews - Wednesday, 31 July 2024, 07:11 AM
Groep Learn Site AdministratorGroep Most helpful contributor 2023

Hi Craig,

We've shared the problem with our support partner. They will be submitting a ticket with Totara. Thanks again!