Totara Learn Open Discussions

issue w aicc package and further troubleshooting specs

 
Dhairya Kapadia
issue w aicc package and further troubleshooting specs
by Dhairya Kapadia - Wednesday, 2 April 2025, 12:31 AM
Group Good learner 2024Group Partners

Hi i have an aicc package on v13 as well as v18..
it works on v13 however, the tracking does not work on v18.

can you help with why thats the case ?
any diffferences i should look out for? maybe totara handles requests differently ?

if not any help with further troubleshooting for the same ? how can i proceed

Craig Eves
Re: issue w aicc package and further troubleshooting specs
by Craig Eves (Totara Support) - Thursday, 3 April 2025, 8:20 PM
Group Totara

Hi Dhairya

There may be some security changes in later versions preventing access to resources in the AICC.

Are you able to confirm it works on SCORM cloud and export from there as sometimes this fixes inconsistencies,

If this doesn't help then are you able to create a ticket through your partner and provide the AICC file?

Regards