Best practice forum (Archived)

Error after installing latest 2.7.6

Just upgrade my local dev environment with the 2.7.6 release today, after successfully patching i went to go and update the site logo in the theme settings and i get this error. Anyone have any ideas?

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Hi John,

I've just tested this myself locally and everything has worked as I would expect.

The error you have received is because often encountered because a file within the sitedata directory can not be read, this typically signals a permission problem is present in the sitedata directory and that would be the first thing to check.

Cheers
Sam

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Hi Sam,

I tried renaming the existing sitedata folder to sitedata_old and letting the install recreate the directory from scratch and i get the same error. If i click on the error link it takes me to this page (https://docs.moodle.org/27/en/error/moodle/storedfilecannotread) which someone mentions it referencing a file in the site data folder that doesn't exist. But i have no idea what file it could be since i don't manually add anything there. I am running my dev copy on windows using Xampp, i haven't modified any folder or file permissions myself.

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Hi John,

If you turn on debugging in Site Administration > Development > Debugging by setting the following:

Debug: Developer
Display debug messages: yes

Then attempt to visit the page again it should provide you with more information.

Its worth noting that you may at this point by better off filing a help ticket so that we can help more directly.

Kind regards
Sam

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Hi Sam,

Just in case this helps, here is the debug info:

Debug info: [dataroot]/filedir/13/90/13900b271b870b2c82b98b8c6e6deb182f59f9ad
Error code: storedfilecannotread

Stack trace:

line 187 of \lib\filestorage\stored_file.php: file_exception thrown
line 881 of \lib\filestorage\stored_file.php: call to stored_file->update()
line 424 of \lib\filelib.php: call to stored_file->set_source()
line 8653 of \lib\adminlib.php: call to file_prepare_draft_area()
line 1490 of \lib\adminlib.php: call to admin_setting_configstoredfile->output_html()
line 140 of \admin\settings.php: call to admin_settingpage->output_html()

Secondly, i haven't opened a help ticket before, is that something i do here on this community forum area?

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