Hi Roxi. With regards to the scorm activity not getting a "complete" record, I am hoping others with Articulate experience can give you some pointers. I'm just not experienced with this.

For the SCORM attempts, can you tell me which report source you are using for reporting on this? I am assuming it is the SCORM report source right? I will keep thinking on this but I don't have any ideas right at the moment. It seems to me that your settings should be tracking multiple attempts. Sorry I'm not more helpful today!