Best practice forum (Archived)

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Sunday, 11 October 2015, 4:25 PM
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Re: Scheduled reports
by George Angus - Sunday, 11 October 2015, 5:17 PM
Group Totara

Hi Juanita,

What version are you using?

regards,

George.

 
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Sunday, 11 October 2015, 5:33 PM
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Re: Scheduled reports
by George Angus - Sunday, 11 October 2015, 6:01 PM
Group Totara

Hi Juanita,

 

 We are aware there have been some timezone issues connected with Scheduled reports in some earlier versions of Totara - is it possible for you to upgrade to the latest 27? If not can you tell us exactly what version of 25 you are using?

cheers,

George.

 
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Sunday, 11 October 2015, 6:26 PM
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Re: Scheduled reports
by George Angus - Tuesday, 13 October 2015, 2:37 PM
Group Totara

Hi Juantia,

Are your users spread over several timezones?

cheers,

George.

 
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Re: Scheduled reports
by ? ? - Sunday, 11 October 2015, 6:10 PM
 

We have a similar issue as well. We're on 2.6.21.1 One of our admin is receiving the monthly scheduled report 18 times each time it runs.

Other admin do not have the same issue though.

 
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Re: Scheduled reports
by George Angus - Sunday, 11 October 2015, 6:33 PM
Group Totara

Hi Mei,

We are aware of this issue in 2.6.21.1. WOuld it be possible for you to upgrade to the latest 27?

regards,

George.

 
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Re: Scheduled reports
by ? ? - Sunday, 11 October 2015, 9:02 PM
 

We do not have plans to upgrade yet, and is 2.7 known to solve this issue?

 
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Re: Scheduled reports
by George Angus - Tuesday, 13 October 2015, 3:36 PM
Group Totara

Hi Mei,

This sounds like a known issue - are you using several languages on your site? What is it thats different about the user who's receiving the multiple reports?

regards,

George.

 

 
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Re: Scheduled reports
by ? ? - Tuesday, 13 October 2015, 4:41 PM
 

Hi George,

We have en, en_us and fr on our site - and user is with en_us in his profile.
What happen is really 18 duplicates is sent at once...

Thanks,

Mei

 
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Re: Scheduled reports
by ? ? - Tuesday, 13 October 2015, 4:47 PM
 

Correction - it's 5 minutes interval between each identical report get sent.

 
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Re: Scheduled reports
by George Angus - Tuesday, 13 October 2015, 7:34 PM
Group Totara

Hi Mei,

Can you ask your Totara Partner to submit a Support Ticket for this issue, its needs further investigation.

thanks,

George.

 
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Re: Scheduled reports
by ? ? - Thursday, 15 October 2015, 4:04 PM
 

Yep I believe our Partner has submitted a ticket. Thank you :)

 
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