Best practice forum (Archived)

This forum discussion has been removed

 
This forum post has been removed
Sunday, 11 October 2015, 4:25 PM
The content of this forum post has been removed and can no longer be accessed.
 
Permalink | Reply
me
Re: Scheduled reports
by George Angus - Sunday, 11 October 2015, 5:17 PM
Group Totara

Hi Juanita,

What version are you using?

regards,

George.

 
Permalink | Show parent | Reply
This forum post has been removed
Sunday, 11 October 2015, 5:33 PM
The content of this forum post has been removed and can no longer be accessed.
 
Permalink | Show parent | Reply
me
Re: Scheduled reports
by George Angus - Sunday, 11 October 2015, 6:01 PM
Group Totara

Hi Juanita,

 

 We are aware there have been some timezone issues connected with Scheduled reports in some earlier versions of Totara - is it possible for you to upgrade to the latest 27? If not can you tell us exactly what version of 25 you are using?

cheers,

George.

 
Permalink | Show parent | Reply
This forum post has been removed
Sunday, 11 October 2015, 6:26 PM
The content of this forum post has been removed and can no longer be accessed.
 
Permalink | Show parent | Reply
me
Re: Scheduled reports
by George Angus - Tuesday, 13 October 2015, 2:37 PM
Group Totara

Hi Juantia,

Are your users spread over several timezones?

cheers,

George.

 
Permalink | Show parent | Reply
Mei Chan
Re: Scheduled reports
by Mei Chan - Sunday, 11 October 2015, 6:10 PM
 

We have a similar issue as well. We're on 2.6.21.1 One of our admin is receiving the monthly scheduled report 18 times each time it runs.

Other admin do not have the same issue though.

 
Permalink | Show parent | Reply
me
Re: Scheduled reports
by George Angus - Sunday, 11 October 2015, 6:33 PM
Group Totara

Hi Mei,

We are aware of this issue in 2.6.21.1. WOuld it be possible for you to upgrade to the latest 27?

regards,

George.

 
Permalink | Show parent | Reply
Mei Chan
Re: Scheduled reports
by Mei Chan - Sunday, 11 October 2015, 9:02 PM
 

We do not have plans to upgrade yet, and is 2.7 known to solve this issue?

 
Permalink | Show parent | Reply
me
Re: Scheduled reports
by George Angus - Tuesday, 13 October 2015, 3:36 PM
Group Totara

Hi Mei,

This sounds like a known issue - are you using several languages on your site? What is it thats different about the user who's receiving the multiple reports?

regards,

George.

 

 
Permalink | Show parent | Reply
Mei Chan
Re: Scheduled reports
by Mei Chan - Tuesday, 13 October 2015, 4:41 PM
 

Hi George,

We have en, en_us and fr on our site - and user is with en_us in his profile.
What happen is really 18 duplicates is sent at once...

Thanks,

Mei

 
Permalink | Show parent | Reply
Mei Chan
Re: Scheduled reports
by Mei Chan - Tuesday, 13 October 2015, 4:47 PM
 

Correction - it's 5 minutes interval between each identical report get sent.

 
Permalink | Show parent | Reply
me
Re: Scheduled reports
by George Angus - Tuesday, 13 October 2015, 7:34 PM
Group Totara

Hi Mei,

Can you ask your Totara Partner to submit a Support Ticket for this issue, its needs further investigation.

thanks,

George.

 
Permalink | Show parent | Reply
Mei Chan
Re: Scheduled reports
by Mei Chan - Thursday, 15 October 2015, 4:04 PM
 

Yep I believe our Partner has submitted a ticket. Thank you :)

 
Permalink | Show parent | Reply