I am wondering what the "Dismiss" action actually does when manager receive the message to approve/reject their direct report's f2f request. Also, who actually see the face to face approval tab?

When a learner request for a face to face session that requires manager's approval, it should send an email to the manager and also appears under the manager's task pane. Manager can then approve or reject it in Totara. What happens in our v2.7 version is when a manager logs in and view the message, it has 3 action - approve, reject and dismiss. If the manager choose to "dismiss", it then seems stuck in the system and no one can approve/reject it.  The message disappeared from the task pane.  Also, if we view the site log, it would not record this "dismiss" action. It just says manager has viewed the action. We have few hundreds manager in one region and it's hard for us to investigate issue why a learner's request has not been approved and it stuck somewhere. 

Then, as a site manager or trainer would not see the "approval" tab. They could not identify those that are stuck in the system on their respective course, or to estimate how many people are awaiting approval. A site administrator however can see the tab. I'd expect the site manager "role" would also see the approval tab but it's not showing up.

Any suggestion or workaround to resolve this situation will be appreciated.