We have a client who makes extensive use of program management.
They are experiencing the following issues.
- When they assign a program to an organisation it assigns the program to everyone but randomly does not place an alert of the learner dashboard.
I have checked this extensivley and there is no pattern to it.
Could you supply the logic on how the alerts are assigned?
- When the alert (email) is sent it comes from the users assigned manager. They see this as spoofing as the LMS server is a hosted solution not linked to there main email server. Is there a way to override this settings so the alert just comes from a generic email address. We did overide this in the code but not keen in hacking this as makes upgrading a problem.
- Also once the alert is placed on the dashboard when is it removed?
Only alert the user dismisses it?