Hi Madhu,

The important thing to realise is that your email reminders are sent relative to the completion date of the program for that group of users. The completion date is determined by the choice you make when you press the "Set Completion" link on the Assignments tab. Note that the "time required" which is set on the Content tab is not used to calculate the due date - it represents the minimum time a user would need, as described in the help:

This value indicates a minimum amount of time that a user might realistically be able to complete the course set. It is used to determine if the completion period set on the "assignments" tab is realistic for a particular group of users. If the assignment is not realistic, a "time allowance" exception will be generated and the user will not be assigned to the program until the exception has been resolved.

My understanding is that you want people to have 4 weeks to complete the program, from the time when they are signed up to it. Unfortunately at the moment that option doesn't exist - you can either choose a fixed completion date or a date relative to some other dates (position start date, first login date, date custom field, etc) but not relative to the assignment date.

What George is saying is that until the new feature can be developed, perhaps you can use another date to get the same effect.

Finally the "program due" messages you set up are also sent relative to the completion date, so if you want messages to go out after 1 week you would need to set the due date to be 4 weeks away then create a message to be sent "3 weeks before program is due".

We are hoping to develop the "relative to assignment" option fairly soon so we'll keep you posted with our progress. Be aware though that as a new feature it is possible it will only be included in the current release (2.5). It is possible we might also backport it to 2.4 but this is dependent on the complexity of the feature as described in our policy on backporting features.

Hope that helps!

Simon