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Program send out Program Due and Overdue messages when Assignment does not set completion date

 
Wen Hao Chuang
Program send out Program Due and Overdue messages when Assignment does not set completion date
by Wen Hao Chuang - Friday, 5 December 2014, 11:01 AM
 

Hi, how are you doing?

We are running 2.5.13.1 and will be upgrading to 2.6.13 soon.

Normally for any training program that we rolled out, we will set up three
types of (automated) Messages:

- Enrollment Message
- Program Due Message
- Program Overdue Message

We have noticed that if we do not set a "*Completion*" date for
the *Assignment* (due date), the "Messages" logic will go crazy and send out "*Program Due*" and "*Program Overdue*" messages right away. This is not a desired behavior. Few quick questions:

1. Does this only happen to *dynamic audience*, or does it also happen to
individuals assignments who are assigned in this program?

2. In the latest 2.6.x (2.6.14?), is it still behave the same way? Any known improvement in 2.6 regarding how the "messages" would behave?

Thanks!

? ?
Re: Program send out Program Due and Overdue messages when Assignment does not set completion date
by ? ? - Sunday, 7 December 2014, 2:08 PM
 

Hi Wen,

 

This sounds like either T-12570 which was fixed in 2.5.15, or T-13334 which was fixed in 2.5.20, so should be resolved when you upgrade to 2.6

Wen Hao Chuang
Re: Program send out Program Due and Overdue messages when Assignment does not set completion date
by Wen Hao Chuang - Tuesday, 9 December 2014, 3:01 PM
 

Thanks Claran!!