Hi, Sarah Jane

Have you applied an ID for each item in your Organisation?

You can map users to their appropriate Organisation by applying the Organisation ID to a field in your user .csv file. This is the same for assigning a manager. You will have to make sure the manager exists or comes before the user who they're mapped to in your .csv file.

The way we did it was to upload our hierarchy with appropriate IDs (this can be what you like, although we used a nested numbering system as we have multiple levels). Then we uploaded all users without the manager ID field to make sure everyone was in the system and then re-upload the same file, including the manager ID so that they were mapped correctly.

See http://help.totaralms.com/CSV_Files.htm to view appropriate fields for org and manager IDs.

I'm not sure I understand your last bit about mapping users to a leaver manager. I assume if they are deleted, you could map in a similar way as I mentioned above and change the appropriate manager and org ID in your .csv file.

If you're fortunate enough to have a development environment, it's worth running a few tests in there first to ensure you get to grips with how it works.

I hope the above makes sense.

Cheers

Tom