Totara Learn Open Discussions

Recurrent Certification Notification to Manager

 
Alin Costin
Recurrent Certification Notification to Manager
by Alin Costin - Tuesday, 16 March 2021, 6:04 AM
 

Hi All, 

I hope I am not asking a question that was answered already, 

Is there a way that the responsible manager will get a notification when an employee is due to get certified again? 

Example: 5 people completed a course 10 months ago, so the system will remind them that in 2 months time their certifications will expire. Can an extra email be added to these notifications i.e. the 5 users + the responsible manager that will ensure they complete the courses? 

Would appreciate any guidance from you guys. 

Thank You 

Tags:
Craig Eves
Re: Recurrent Certification Notification to Manager
by Craig Eves (Totara Support) - Tuesday, 16 March 2021, 7:25 PM
Group Totara

Hi Alin

This sounds like this can be achieved by adding a program due message and adding the 2 months before program is due to trigger this for all users this applies to .

There is also a box to 'Send notice to manager' and a message box to add the message content.

Regards

Alin Costin
Re: Recurrent Certification Notification to Manager
by Alin Costin - Wednesday, 17 March 2021, 5:10 AM
 

Hi Craig, 

Thank you so much for you help and explanation. 

I will try and work with it and from your response it looks like it might be just what I need. 

Really appreciate it 

Regards

Alin Costin
Re: Recurrent Certification Notification to Manager
by Alin Costin - Thursday, 18 March 2021, 10:15 AM
 

Hi Craig, 

Could you please guide me on how to setup / assign the manager role so this can be used when "notification to manager" is required? 

Thank you 

Alin

Craig Eves
Re: Recurrent Certification Notification to Manager
by Craig Eves (Totara Support) - Thursday, 18 March 2021, 4:43 PM
Group Totara

Hi Alin

To assign a manager to a user the user needs to have a manager assigned to their Job assignment . 

This can be done by

  •  manually by Adding a job assignment when editing a users profile or
  •  uploading a job assignment file if you have a lot of data that needs updating frequently and there is an external system that this information can be sourced from.

Regards

Allison Soo
Re: Recurrent Certification Notification to Manager
by Allison Soo - Tuesday, 28 January 2025, 3:34 PM
 

Hi Craig,

I found out the program/certification still send notification to the manager (as assigned in the user's job assignment) of the suspended users (Totara account suspended) in Totara. Is this the expected behaviour or there is some settings I missed in my Totara?

Thanks in advance for your guidance.


Best regards,
Allison


Craig Eves
Re: Recurrent Certification Notification to Manager
by Craig Eves (Totara Support) - Tuesday, 28 January 2025, 4:35 PM
Group Totara

Hi Allison

Suspending a user results in the suspended user not receiving notifications

I think managers of the suspended users also shouldn't receive notifications. What version are you using as there have been some fixes around notifications and suspended users in 17.15 and 18.3

Regards

Allison Soo
Re: Recurrent Certification Notification to Manager
by Allison Soo - Tuesday, 28 January 2025, 5:13 PM
 

Hi Craig,

Thanks for your response. Our version is Version 17.27 (Build: 20250123.00).


Best regards,
Allison


Allison Soo
Re: Recurrent Certification Notification to Manager
by Allison Soo - Tuesday, 28 January 2025, 7:58 PM
 

Hi Craig,

I believe you are referring to this fix,

TL-38107: prevented sending notifications to suspended users A change was made to the core centralised notification system to prevent all notifications being sent to users who are suspended or deleted or to all recipients when the subject of a notification is suspended or deleted.

It only mentioned about suspended users. Are you able to check if this fix apply to the manager of the suspended user? If not, could you please raise this bug in your issue tracker? Many thanks.


Best regards,
Allison