Totara Learn Open Discussions

Totara 12 SCORM activity missing access and completion data

Welcome to this forum!

Hi,
We have a course which is basically just a scorm activity. Completion relies on just the scorms quiz being passed (80%)
This seems to work for the majority of users, multiple users are passing it, or failing and then reattempting the quiz to get the passing grade and the course marks as complete. But I have had reports of a couple of users who are completing the quiz in the scorm and this not being recorded in Totara - please can you advise what might be causing this?

When looking in the logs I can see the user accessing the course and scorm activity, but it does not update the Scorm Interactions report with "last accessed on" and the "summary of results" is not saved

I am unable to replicate the issue, but one of our customers has and has screenshots - I have confirmed it is all for the correct course, and the activity is set up correctly.

Screenshots attached as evidence

Thanks,
Pete

Scorm results not recorded.docx

Permalink | Reply

Hi Pete,

Their is one issue that was recently fixed that springs to mind.

TL-31399 was fixed in Totara 12.33. If you have not yet upgraded to that version that may be the first thing you want to try.

It fixed an issue where progress would stop being recorded for SCORM packages that stored large amounts of attempt data that was also persisted across multiple attempts. This could lead to the payload data exceeding the maximum size permitted by the browser when sending the attempt data back to Totara.
The implemented fix made the encoding of attempt data more efficient, and improved how browser API's were used to make the SCORM player networking more robust.

Kind regards
Sam

Permalink | Show parent | Reply

Thanks Sam,

This is really helpful, and we are scheduled to upgrade to the latest minor version in a couple of weeks. I'm not super confident of this fix as you mentioned it happens "for SCORM packages that stored large amounts of attempt data", The SCORM this was affecting is only recording 5 multiple choice questions and it was replicated where they only had attempted the final quiz twice. Saying that I am not sure how much data tries to get recorded with the SCORM packages in general.

Don't suppose there is any other advice we could try in the meantime?

Permalink | Show parent | Reply