We are running Totara version 12. One of our courses has a unit quiz. I checked all of the settings and there are no special requirements. However, a learner contacted me today who passed the quiz 100% but the system still shows the quiz is not completed. Because of this, he is unable to complete the course.
This does not happen often but a few learners out of 1000s seem to come up against this. Any ideas?
Also, the quiz was set to automatically score. Is there anyway to manually mark the quiz complete for this learner?
Any assistance is appreciated.
Regards,
Lori Glaeser
Instructional Systems Specialist
Bureau of Land Management