Good morning! A few of our users (some in the US and some in India) are not able to access our content on Totara. When they try to open the course (SCORM package), they get a blank screen. They have cleared cookies, allowed popups, used an incognito window, tried many browsers, and aren't using extensions. Any ideas would be appreciated. Thank you!
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Content not loading
Content not loading
Re: Content not loading
Hi Paula
There have been a few fixes for SCORM loading issues - what version of Totara are you using ?
The problem can be a result of the web server environment or the SCORM package itself - can you confirm this launches OK outside of Totara through the SCORM cloud site?
Are you or your Partner able to create a helpdesk ticket detailing the SCORM settings and also with one of the SCORM files that doesn't open.
Regards
Re: Content not loading
Thank you, Craig! I have run the courses through the SCORM cloud site and everything is working well. We are using Totara version 13.9. I will create a helpdesk ticket!
Re: Content not loading
I am also getting this problem with one user. We are on Totara 17. I suspect it may be a firewall but not sure what advice to give the learner.