Thanks Craig,

I think we have solved half the problem!  Feedback files from the trainers (assessors) are written in Word, but we couldn't see them because the left-hand blocks on the screen meant that the table in the centre of the screen was cut short.  As soon as we docked the blocks, the full table was in view, including the column marked Feedback files.  

However, this is only the case for our Level 3 courses!  Our level 5 courses are not showing the attached feedback files, even though the settings for the assignments are exactly the same.  I suspect our two assessors are using different processes, so have a meeting later this week to go through how the level 3 assessor grades and how the level 5 assessor grades.  Maybe that will reveal differences!  

The story continues!