Hi Sarah

If you could get you partner to create a helpdesk ticket this would be helpful to fix this.

The conversion to pdf is done through a third party tool by default wkhtmltopdf or possibly using wkhtml2pdf. I can see a ticket on the wkhtmltopdf site that sounds as though a problem with Windows has been identified but this was over 3 years ago and ticket is still open

Once the ticket comes in and confirms the OS version and pdf conversion program being used then our developers may be able to do something on the Totara side to prevent this problem. I can't see any existing tickets around this issue.

regards