Best practice forum (Archived)

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Re: Scheduled reports
von George Angus – Sunday, 11 October 2015, 5:17 PM
Gruppe Totara

Hi Juanita,

What version are you using?

regards,

George.

 
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Sunday, 11 October 2015, 5:33 PM
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me
Re: Scheduled reports
von George Angus – Sunday, 11 October 2015, 6:01 PM
Gruppe Totara

Hi Juanita,

 

 We are aware there have been some timezone issues connected with Scheduled reports in some earlier versions of Totara - is it possible for you to upgrade to the latest 27? If not can you tell us exactly what version of 25 you are using?

cheers,

George.

 
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Sunday, 11 October 2015, 6:26 PM
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Re: Scheduled reports
von George Angus – Tuesday, 13 October 2015, 2:37 PM
Gruppe Totara

Hi Juantia,

Are your users spread over several timezones?

cheers,

George.

 
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Mei Chan
Re: Scheduled reports
von Mei Chan – Sunday, 11 October 2015, 6:10 PM
 

We have a similar issue as well. We're on 2.6.21.1 One of our admin is receiving the monthly scheduled report 18 times each time it runs.

Other admin do not have the same issue though.

 
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me
Re: Scheduled reports
von George Angus – Sunday, 11 October 2015, 6:33 PM
Gruppe Totara

Hi Mei,

We are aware of this issue in 2.6.21.1. WOuld it be possible for you to upgrade to the latest 27?

regards,

George.

 
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Mei Chan
Re: Scheduled reports
von Mei Chan – Sunday, 11 October 2015, 9:02 PM
 

We do not have plans to upgrade yet, and is 2.7 known to solve this issue?

 
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me
Re: Scheduled reports
von George Angus – Tuesday, 13 October 2015, 3:36 PM
Gruppe Totara

Hi Mei,

This sounds like a known issue - are you using several languages on your site? What is it thats different about the user who's receiving the multiple reports?

regards,

George.

 

 
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Mei Chan
Re: Scheduled reports
von Mei Chan – Tuesday, 13 October 2015, 4:41 PM
 

Hi George,

We have en, en_us and fr on our site - and user is with en_us in his profile.
What happen is really 18 duplicates is sent at once...

Thanks,

Mei

 
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Mei Chan
Re: Scheduled reports
von Mei Chan – Tuesday, 13 October 2015, 4:47 PM
 

Correction - it's 5 minutes interval between each identical report get sent.

 
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me
Re: Scheduled reports
von George Angus – Tuesday, 13 October 2015, 7:34 PM
Gruppe Totara

Hi Mei,

Can you ask your Totara Partner to submit a Support Ticket for this issue, its needs further investigation.

thanks,

George.

 
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Mei Chan
Re: Scheduled reports
von Mei Chan – Thursday, 15 October 2015, 4:04 PM
 

Yep I believe our Partner has submitted a ticket. Thank you :)

 
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