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Hi Sonia,

Is the person you are trying to login as an administrator? That is not allowed (for security reasons). Can you try logging in as someone who isn't an admin and see if you have the same problem?

Simon

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Hi Sonia

A couple of things to check for the admin role

Check that the user who is the admin is assigned the role at a system level

Users > Permissions > Assign system roles

Check that the admin role has moodle/user:loginas set as allow

Users > Permissions > Define roles

If this looks right then I will need more details on your Totara install.

Craig

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Hi Sonia

Thanks for the information - can you create a new user and assign them the admin role at system level and sign in as this user and see if the login as works.

There may another role assigned to the admin user or something overriding the role assignment.

Craig

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I've looked at the code and these are the things that could cause the button to not appear:

The user has been deleted
You are viewing your own profile
The user viewing is already logged in as someone else
The user viewing doesn't have the 'loginas' capability in the context that they are viewing the profile in
The user being viewed has the doanything capability in the context that the viewer is viewing the profile in

Since it's not the first three, it seems likely that it is a permissions issue, most likely a role override somewhere - unless the doanything capability has been given to another role?

Is it possible for us to get access to the site so we can check the settings? If you can send me the url and a login to simon.coggins@totaralms.com it should make it easier to track down.

Simon

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Hi Sonia,

I assume you mean 'user has not been deleted' for that first bullet point.

I'll await the meeting invite - I should be online from 9am New Zealand time.

Simon

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