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Hello

I recently added an item to the Latest News feature in Totara (version 1.1.20), and when notification emails were sent to those people who are subscribed to Latest News, it appeared as the text below.

Has anyone else seen this or got an idea how to resolve the issue?

Thanks

Scott

This is how my text appeared:

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Hi Scott

Sorry you haven't had a reply to this I was hoping someone had a similar experience and would say how they resolved it.

To help sort the problem with email can you turn email debugging on. This is under Site admin > Server > debugging > debug email sending.

You can also go to Site admin > Server > Email and check the settings are correct here - usually the defaults are correct. ie UTF-8 character set and don't allow user to select character set.

Craig

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Hi Scott

Further to my advice about turning email debugging on- this should only be done just before trying to debug an issue so users don't receive email with extra debugging text. It should then be turned off after the email is sent.

Unfortunately I don't know how to analyse this but if you post the email with the debug info it will help others to resolve this.

Craig

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It looks like a binary attachment to me.

Can you forward the entire email to me please, I will try to decode it and get back to you.

It might just be an image file.

Thanks, Russ

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