Best practice forum (Archived)

Latest News Forum

Hello

I recently added an item to the Latest News feature in Totara (version 1.1.20), and when notification emails were sent to those people who are subscribed to Latest News, it appeared as the text below.

Has anyone else seen this or got an idea how to resolve the issue?

Thanks

Scott

This is how my text appeared:

LS1iMV9lODEyZGYxZWI0NTIzMTc1ND

hkMTFhZTA2NGJlMTNiZApDb250ZW50LVR5cGU6IHRleHQv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קישור ישיר | תגובה

Hi Scott

Sorry you haven't had a reply to this I was hoping someone had a similar experience and would say how they resolved it.

To help sort the problem with email can you turn email debugging on. This is under Site admin > Server > debugging > debug email sending.

You can also go to Site admin > Server > Email and check the settings are correct here - usually the defaults are correct. ie UTF-8 character set and don't allow user to select character set.

Craig

קישור ישיר | הצגת הודעה מעל | תגובה

Hi Scott

Further to my advice about turning email debugging on- this should only be done just before trying to debug an issue so users don't receive email with extra debugging text. It should then be turned off after the email is sent.

Unfortunately I don't know how to analyse this but if you post the email with the debug info it will help others to resolve this.

Craig

קישור ישיר | הצגת הודעה מעל | תגובה

It looks like a binary attachment to me.

Can you forward the entire email to me please, I will try to decode it and get back to you.

It might just be an image file.

Thanks, Russ

קישור ישיר | הצגת הודעה מעל | תגובה