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Best practice forum (Archived)
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Re: Email Messages when enrolling Audiences to Courses
Hi, Alan
I'm experiencing a similar issue on 2.5.3. Although, I've changed the mdl_events_handlers table schedule field to use cron instead of instant for the time being as I was experiencing timeout issues and I'm not getting emails either.
You can check out my post and see if anything comes back that might help you. I'll keep an eye on yours. :)
Cheers
Tom
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Re: Email Messages when enrolling Audiences to Courses
Hi folks,
There does appear to be an issue here and we are looking into it. Someone will be in touch shortly.
regards,
George.
Re: Email Messages when enrolling Audiences to Courses
Hi folks, I'll try to replicate these messaging issues and look at the code to see if there's a logic error, but it would be useful if you could have someone look at the email server logs, and the mdl_message table.
Either the code is never sending the messages at all (obviously a bug); or the messages are being created but are not being delivered, possibly because of spam filters.
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Re: Email Messages when enrolling Audiences to Courses
Hi Alan. This is interesting that you post this, because we have been working on notifications for manual and self enrollments. I do not believe Totara sends email on self and manual enrollments. I could be wrong but based upon our initial evaluation that is not the case. We are working on a local customization which will subscribe to an enroll event, and email the user and manager.
I was not previously aware that audience members received email notification upon an audience enrollment. I am glad that it did (that it is supposed to) as that solves one issue for us. Do you know if an audience enrollment event also emailed the user's manager when it previously worked?
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Re: Email Messages when enrolling Audiences to Courses
Hi folks,
It seems sensible to me to have the option for Learners to be emailed when they are manually enrolled in a course, Ill submit an ehancement bug.
regards,
George.
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Re: Email Messages when enrolling Audiences to Courses
+1 for configurable option to notify users on new enrollments. The key here will be to make it configurable, in my opinion.
Re: Email Messages when enrolling Audiences to Courses
Hi Alan and Jamie,
This feature suggestion has been added to our features and enhancements tracker. For future reference the enhancement ID is 11733.
A post has also been created in the Suggest feature forum if further discussion is required. You can access the Suggest feature forum thread here https://totara.community/mod/forum/discuss.php?d=18873
This feature / enhancement request has been deemed high priority and is under consideration for development by Totara core.
This does not indicate a delivery commitment. Development of the functionality is subject to further prioritization and resource availability.
Development priorities are reviewed regularly. If you wish to add anything further to this request, please use the forum thread noted above. If you wish to escalate your market need for this functionality, please contact your Totara Channel Partner Manager.